FAQ

WHY SHOP WITH US?

  • 30+ years of experience in successfully raising house plants, of which 20 years of expertise in training tropical plants to grow indoors in the Midwest, USA.

  • Plants are hand-raised based on its nature & needs. Seeds are handpicked to ensure strong, healthy lineage.

  • As our patron you get lifetime support & advice on plant care.

  • Secure worry-free payment processing via PayPal. Cash-on-delivery for deliveries.

  • Competitive prices. We eliminate as much overhead costs as possible to provide you high-quality plants at affordable cost.

  • Unless specifically requested by our patron, we use USPS 2-day priority shipping. To ensure your peace of mind, we insure all our shipments for the total cost of your order.

  • As a customer-centric business we do everything we can to make sure you are 100% satisfied.

WHAT YOU’LL RECEIVE?

  • If you desire, we’ll be glad to send you pictures of the exact product you’ll be receiving so that you can be 100% confident about your purchase.

SHIPPING / DELIVERY TIMEFRAME

  • For Illinois & Wisconsin: If pick-up (by you) or delivery (by us) is possible, the plants will be ready by end of March, and will continue until November 30th.

  • For everywhere else: The plants will be shipped after May 1st (earlier if weather permitting). We will continue shipping plants until September 30th – October 15th.

  • Orders in by noon Saturday will ship on Thursday – Friday of the following week. Some delays may occur during our spring and mid summer seasons when we often experience a heavier volume of orders.

HOW TO ORDER

  • Web: http://LovinPlants.com (Pay securely via PayPal).

  • Email: info@lovinplants.com. Please mention the name of the plant(s), quantity, your contact information, preferred order fulfillment method, and shipping / pickup / delivery address. Within 24 hours, we’ll confirm the order and send you an invoice before shipping.

  • Phone: (262)-671-8343 (Monday – Saturday 9:00 AM – 5:00 PM CT).

RETURNS & EXCHANGE POLICIES

  • We strive to make sure that you are 100% satisfied with your order. If for some reason, you are not completely satisfied, simply contact us within 3 weeks, and we will do our best to make sure you are satisfied. If your package or the plant arrives damaged, we will refund shipping costs or ship the replacement plant for free. Otherwise, shipping costs are non-refundable.

PRIVACY POLICY

  • Your privacy is important to us. Please be assured that any information you share with us will only be used to respond to your question, and (if you opt-in) send you communication when new products & services become available.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Please be advised that some of the links contained on this website may be linked to affiliate partner products. In some instances, we receive a small commission for products viewed or purchased through these links, at no additional cost to you. We only recommend products that we feel we can legitimately recommend to our readers.


Please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via product recommendation links. We recommend that you review the privacy policy of any third-party applications or websites that you use.

GENERAL FAQ

  • Do you have a store customers can visit?

    • At this time, we do not have a "brick & mortar" store. Our marketplace is only online.


  • Why do you ship using generic boxes & not branded materials?

    • To be perfectly transparent, we use generic boxes & packing materials to minimize the shipping costs. Generally vendors add such expenses to the cost of the plant. We see shipping as "necessary evil" and hence do everything we can to keep the shipping costs to a minimum for our patrons.


  • Can I negotiate prices on plants?

    • Only if you manage to negotiate the price of the fancy drink you buy at Starbucks.